Policies

Refund, Resend and Returns Policy:

Please review the following policies carefully.


CATTITUDE offers a quicker dispute solution and will appreciate it a lot if you provide:

a. If it's the case, please send Photos or videos of the damaged item to "cattitude.service@gmail.com" in order to prove damage. If the photo cannot prove damaged products, please send a video.

b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.). Please make sure to not delete the confirmation e-mail and your e-mail of complaint in order to keep proof.

c. The products need to be returned to CATTITUDE if our Dispute Team asks for a return in Disputes.

Except for the important interpretation, CATTITUDE will make a refund, resend, or accept the return for any of the following cases:

Note:

If the delivery date is strongly not what we expect:

We are on the side of our customers when it comes to the stated legally binding rights of return in the event of delays, since the parcel suppliers have a liability towards Cattitude and must therefore comply with the respective agreements with our customers as well as with us.

 

  1. Orders Delayed*:

Orders are lacking tracking information, in transit, pending, expired 60* days after orders departed from the warehouse. Following countries and shipping methods may be different:

  1. For orders shipped/delivered to the USA, it will be counted 45* days after orders departed from the warehouse.
  2. For Brazil, it is after 110* days counting from the date that order departed from the warehouse due to the strict customs clearance at Brazil.

Note:

Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery. -> go look at "Track My Order".

*Orders Delayed; please make sure to give CATTITUDE 20 days for getting in touch with the specific package delivery companies. Therefore plan 20 days in advance when Package should be delivered. 

Mathematical formula for example to United States => estimated delivery date Day = ca. 15 + 25 days (delivery time when departed from warehouse + time for email of complaint) + 20 days for us to find/solve problem with delivery = 60 days

 

  1. Orders not Received:


CATTITUDE will not deal with the refund or resend if the tracking information shows the order is delivered.

  1. If our clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
  2. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
  1. a) Incorrect/insufficient address.
    b) No such number.
    c) Unknown recipient.
    d) Refused.
    e) Do not pick up in time.
    f) No safe delivery location.
    g) Uncleared customs.
    h) Others.

Note: 

  1. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, You need to pick up the package by yourself. Otherwise, the product will be returned to the sender, our logistics companies. During the return, CATTITUDE takes no responsibility if products have been lost. 
  2. If the logistics company provides return service, CATTITUDE's supplier will put the products in the private inventory and will not refund them when they receive the returned items. 
  3. CATTITUDE cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.

 

  1. Products Damaged:


CATTITUDE offers a full refund or a replacement if packages arrived are badly damaged.

CATTITUDE offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).

Note:
a. For fragile products, a refund is highly recommended.

  1. For damaged packing boxes, CATTITUDE cannot offer any refunds or other after-sale services due to the international distant delivery.
  2. For ordinary products, you shall write a(n) (email) letter of complaint to CATTITUDE within 2 days after packages are delivered. 
  3. For electronic products, you shall write a(n) (email) letter of complaint to CATTITUDE within 3 days after packages are delivered.

 E-Mail: info@cattitude.shop

 

  1. Incorrect or Missing Products:


In the ordering frame is a strict quality control process provided before products are dispatched. CATTITUDE will deal with incorrect or missing products as follows:

a. For incorrect products, CATTITUDE offers a full refund or replacement.

b. For products with wrong color, size which doesn't affect product function, etc., CATTITUDE offers a refund or resend if you provide a foto or video of your product including name, content, date and e-mails. If it's the case please send the proof via E-Mail to: "info@cattitude.shop".

c. For parts missing which doesn’t affect product function, CATTITUDE may refund partially or resend the missing part; for parts missing which affect product function, CATTITUDE will resend the whole product again.

d. For accessories, CATTITUDE will resend the accessories.

Notes:
For size problem, CATTITUDE will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.

  1. Orders Cancellation:

The Delivery Time is important to us because we want ensure our clients a nice experiense when ordered.  

CATTITUDE gives our customers 24 hours after placing their order to decide whether to buy a product. Because 24 hours for making sure so that our processing time is optimized.

After 24 hours the product can't get cancelled or refunded because the product is already getting processed, managed, shipped or delivered.

  1. After payment, orders cannot be canceled as it is customized.
  2. After payment, private inventory orders cannot be canceled as it is special products and only available for you.
  3. After payment, video and photo orders, prints-on, etc. cannot be canceled as CATTITUDE has planned and prepared for you after payment.

Important Interpretation:

  1. Deadline of Opening Dispute:

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party (ressources, products, parts etc.) is untraceable.

Notes: 

  1. For bulk purchase orders, the close date usually is around 30 days. 
  2. Dispute will be closed automatically if the order has been closed and you have not responded for seven consecutive days.

 

  1. Force Majeure:

CATTITUDE takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, CATTITUDE will notify you by Skype, Email or *Phone Call.

*Phone Call -> We recommend you to create an account or when ordering to fill in your phone number so that we can alert you more quickly if something has gone wrong or there is news regarding something etc.

 

  1. Shipping Method Limits:

Foreword: 

In the most cases CATTITUDE doesn't choose the shipping/delivery methods down below but if it is has to be another delivery provider (because of unusual customer's location), you will get informed via E-Mail, Telefone etc.

Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. CATTITUDE lists those shipping methods in advance and will not accept any disputes if the agreement was made in/on a country/island e.g. overseas to deliver. On the condition that the standardized package supplier does not deliver to this area.

Those shipping methods to some countries, including:

PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, Brazil, the overseas territories and overseas island areas；

Notes:

For DHL, Express Delivery, to Thailand, the remote addresses will be charged additional cost. If you get in touch with CATTITUDE and have the specific need for an urgend delivery then please contact us. If CATTITUDE gets the order and realizes that your delivery address is in an unusual area that our standard supplier doesn't deliver to, then we have the right;

- to Call you to arrange a different delivery address or offer you a different supplier (additional delivery costs may apply).

- among other things to send mail eg. in relation to a product, personalized request, etc.

If the above scenario should be the case, we have the right to use both options, which cannot be considered advertising regarding lack of personal identification.

  1. Destination Limits:

Due to limited international transportation, Cattitude will not accept any disputes when your orders are shipped to the following countries:

Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.

  1. Service Products:

Service products apply to the following interpretation.

  1. Any disputes arising from products damaged or shipping delayed, CATTITUDE may not refund the product cost.
  2. Any disputes arising from bad quality, CATTITUDE may not accept as the supplier is not CATTITUDE.

For service products without CATTITUDE's quality checking inspection, CATTITUDE may not accept the disputes.

 

  1. Unacceptable Disputes.

CATTITUDE shall not accept any unreasonable disputes, including but not limited to:

  1. The buyer does not like it.
  2. The product description is not real.
  3. Products smell unusual.
  4. The customer ordered the wrong items.
  5. The shipping address was provided incorrectly.
  6. Product difference was negotiated in advance.
  7. Tracking information deleted by logistics companies or local post offices.

 

Any Questions? 

E-Mail: info@cattitude.shop